Serve as the primary point of contact and trusted advisor for assigned clients ensuring exceptional customer service and satisfaction - Proactively engage with clients to understand their business objectives monetization goals and challenges and provide strategic recommendations to achieve optimal results - Collaborate closely with internal teams including Sales Product and Operations to coordinate seamless onboarding implementation and ongoing support for clients - Conduct regular performance reviews and analysis of client monetization stack identifying areas for improvement and developing optimization strategies - Monitor key performance metrics and provide timely reports and insights to clients highlighting advertising performance trends and opportunities for growth - Deliver product demos and educate clients on best practices new features and industry trends to maximize their utilization and success with our platform solutions - Resolve client inquiries concerns and issues promptly and effectively escalating to the appropriate teams when necessary - Support pre-sales activities including conducting product demonstrations presenting technical information and addressing client inquiries and concerns - Stay up to date with industry trends competitive landscape and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients Ideal Candidate - 2-5 years of experience in the internet technology industry mandatory - B E B Tech IT CSE ECE along with an MBA degree highly preferred - Excellent relationship-building skills with the ability to establish trust foster positive business relationships and credibility with clients - Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies - Accountability and personal organisation are essential- Experience in managing a diverse group and training each according to company standards- Strong problem-solving and analytical skills with a focus on results and driving revenue growth - Outstanding communication and presentation skills with the ability to convey complex concepts in a explicit and concise manner - Self-motivated and proactive mindset with the ability to work independently and as part of a team - Experience in the tech industry or a related field is highly desirable ref updazz com

📌 Associate Manager - Customer Successb Saas Vertical - Us Market (2-5 Yrs) Delhi Ncr/mumbai/bangalore (after-sales/customer Service)
🏢 Team Works Consultancy
📍 India