Designation Customer Service Officer Location Kheda Gujarat Reporting to Regional Customer Service Manager Job purpose Primarily responsible for Secondary Transportation Warehousing 2 - 3 depots depending upon geography Driving cost efficiencies along with customer satisfaction Secondary Freight Management - Responsible for Managing Secondary Transportation i e Depotto Distributors - Ensure on time execution in full - Need to ensure transportation cost by monitoring Vehicle Utilization on daily basis and driving max utilization across locations - Driving Performance metrics e g Indent Vs Placement Truck Utilization Vehicle upsizing - -Transit Time Adherence Shortage Damages Index etc Warehouse Management Customer Service - Managing multiple depot locations - Ensure daily executions of orders and unloading of primary vehicles - Implement new processes and systems in depots - for automation and modernization - Warehouse Cost Management - Labor efficiencies productivities at depots - Ensure freshness of stocks by following FEFO and early liquidation - Execute Depot as per SOPs and put in controls to ensure compliance - Ensure Depot Compliance - Depot Audits - Ensure Safety and Hygiene at depots Others - Knowledge in SAP and MS Office - Vendor Management experience - Coordination with other stake holders like Sales Finance Audit etc - Open to relocation Education Qualification Graduation Post Graduation in Management Supply chain Experience in years At least 5 years experience in logistics from FMCG industry and in case of MBA from good management school the lesser work experience is acceptable Job Type Full time Pay 60 000 00 - 65 000 00 per month Work Location In person

📌 Customer Service Officer (Kheda)
🏢 Yugn
📍 Kheda