Additional Information Job Number25192730 Job CategoryReservations LocationLe Meridien Dehradun Resort Spa Santladevi Resorts Santla Devi Mandir Marg Dehradun India India 248141 ScheduleFull Time Located Remotely N Position Type Management JOB SUMMARY Responsible for soliciting and managing of reservations sales-related opportunities Manages and provides training and work assignments to Reservations Sales staff Actively up-sells each business opportunity to maximize revenue chance Achieves personal and team related revenue goals Responsible for driving customer loyalty by delivering service excellence throughout each customer experience Provides service to our customers in order to grow share of the account on behalf of the company CANDIDATE PROFILE Education and Experience High school diploma or GED no work experience required OR 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major 2 years experience in the sales and marketing guest services front desk or related professional area CORE WORK ACTIVITIES Understanding Markets Maximizing Revenue Identifies new reservations sales business to achieve personal and property revenue goals Understands the overall market including competitors strengths and weaknesses economic trends supply and demand etc and knows how to sell against them Closes the best opportunities for the property based on market conditions and property needs Monitors same day selling procedures to maximize room revenue and control property occupancy Gains understanding of the property s primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution Conducting Daily Reservations Sales Activities Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center Uses negotiating skills and creative selling abilities to close on business and negotiate contracts Uses sales resources and administrative support staff effectively Assists in monitoring group reservation forecast data Coordinates with sales and Convention Services to process rooming lists and reservation cards Executes and supports the operational aspects of business booked e g generating proposal writing contract customer correspondence Assists with monitoring accuracy of reservation sales orders within tracking systems Tracks no-show reservations and processes charges as needed Checks daily arrivals to ensure all necessary billing instructions are applied to reservations Manages wait list and prioritizes order of wait list contacts to be made Prepares work and maintenance orders Providing Exceptional Customer Service Supports customer loyalty and property s brand standards by delivering service excellence throughout each customer experience Services our customers in order to grow share of the account Provides excellent customer service consistent with the daily service basics of the brand Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program event Sets a positive example for guest relations Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program event Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company Handles guest complaints and disputes following the instant pacification procedures Managing and Conducting Human Resource Activities Monitors reservations sales agents while on phone calls Develops implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job Utilizes all available on the job training tools for employees Creates monthly labor scheduling for team Additional Responsibilities Utilizes applicable intranet for resources and information Creates contracts as required At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Le Meridien we are inspired by the era of glamorous travel celebrating each culture through the distinctly European spirit of savouring the good life Our guests are curious and creative cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination We provide authentic chic and memorable service along with experiences that inspire guests to savour the good life We re looking for curious and creative people to join our team If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences we invite you to explore career opportunities with Le Meridien In joining Le Meridien you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

📌 Assistant Reservations Manager (Uttarakhand)
🏢 Marriott International
📍 Uttarakhand