Sunad Garden is looking for a proactive and customer-focused Customer Support Executive who can handle customer queries support the sales team guide users through our platform and ensure a smooth customer journey from inquiry to purchase Key Responsibilities1 Customer Query Handling Resolve queries related to logins payments questionnaire filling product information cart issues and post-purchase concerns Identify system vs user errors and escalate technical issues promptly Provide step-by-step guidance to customers for a friction-free experience 2 Payment Account Support Verify payment status through dashboard payment gateway Guide customers on successful pending or failed transactions Escalate mismatched payments within defined timelines 3 Questionnaire Assistance Assist customers in completing health questionnaires Clarify doubts and ensure successful submissions 4 Product Cart Assistance Explain product details plant benefits and usage information accurately Help customers with cart creation modifications and checkout Identify high-intent customers and alert the sales team 5 Coordination With Sales Team Share lead information with complete clarity Provide updates on customer feedback concerns and conversion blockers Follow up on open leads regularly to ensure closure 6 Reporting Documentation Maintain daily trackers for queries resolution times and escalations Prepare and submit End-of-Day reports Generate weekly and monthly performance summaries 7 Internal Staff Training Train new staff on CRM usage common queries response templates and processes Conduct monthly refreshers and maintain training logs Key Skills Required Excellent communication skills written verbal Strong problem-solving and customer-handling skills Ability to multitask and prioritize efficiently Experience with CRM tools ticketing systems or customer portals Basic understanding of payments order processing and e-commerce flows A calm patient and solution-oriented mindset KPIs for Success First response time Average resolution time Conversion support effectiveness Accuracy of information shared Customer satisfaction score Reporting quality consistency Qualifications Any graduate degree 1-2 years of experience in customer support preferably in e-commerce wellness or service-based companies Why Join Sunad Garden Prospect to contribute to a fast-growing wellness and sustainability brand Supportive culture and meaningful work aligned with improving customer well-being Career growth opportunities within customer success and operations Job Type Full-time Pay 15 000 00 - 30 000 00 per month Work Location In person

📌 Customer Support Executive (Maharashtra)
🏢 Sunad Garden
📍 Maharashtra