PFB brief Introduction of our company Skinnovation Pvt Ltd is a leading company specializing in Aesthetic and corrective dermatology headquartered in Mumbai To know more about us log on to Job Location Andheri Marol Designation Customer Support Executive Working Days - Monday to Friday Job Summary The Customer Service Executive Inbound outbound Calls is responsible for proactively reaching out to customers to provide assistance gather feedback and ensure overall customer satisfaction This role involves making outbound calls to existing customers or potential clients addressing their queries resolving issues and promoting our online products Key Responsibilities 1 Outbound Calls Place calls to customers or clients to provide information address concerns and offer support Maintain a professional and courteous tone during all interactions 2 Customer Assistance Assist customers in resolving issues answering queries and providing relevant information about products or services Ensure a high level of customer satisfaction through effective communication and problem resolution 3 Product Service Promotion Introduce and promote new products or services to existing customers Provide detailed information highlight perks and address any concerns to encourage sales or adoption 4 Data Management Record and update customer information accurately in the CRM system Maintain detailed and organized records of interactions feedback and outcomes 5 Feedback Collection Gather customer feedback on products services or their overall experience Compile and report feedback to the appropriate teams to contribute to continuous improvement efforts Requirement - Good communication skills Basic understanding of Data management Female candidates only Freshers can also apply Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person

📌 Customer Service Representative (Maharashtra)
🏢 Skinnovation
📍 Maharashtra