Job Title Manager - Capability Development Function Supply Chain Location Mumbai HO Req ID R-1170833 The Capability Resource will be part of the E-commerce Customer Operations team playing a pivotal role in driving capability unlocks that simplify operations and strengthen the transformation agenda This position is designed to make the E-commerce team future-ready by identifying implementing and embedding best-in-class industry practices Key Responsibilities Capability Implementation Identify and implement relevant capabilities aligned with evolving E-commerce industry standards to enhance operational efficiency Network OTIF Delivery Ensure timely execution of key capability projects meeting On-Time-In-Full OTIF targets across the network Capability Adoption Drive adoption and integration of new operational unlocks across the E-commerce Supply Chain team to maximize impact Cross-Functional Collaboration Partner with Customer Operations CO COE and IT teams to deliver scalable and relevant capabilities Transformation Agenda Lead initiatives that support the long-term transformation of the E-commerce team ensuring readiness for future challenges Experience Required 3-5 years of experience in a customer service role preferably in the FMCG Ecommerce industry Knowledge of SAP and CRM tools will be an added advantage Experience with data visualization and Business Intelligence tools such as Tableau Power BI Qualification Skills Required Bachelor s degree in any discipline Strong analytical skills Excellent communication and interpersonal skills Ability to multitask and work in a fast-paced environment Solid problem-solving and decision-making skills All official offers from Unilever are issued only via our Applicant Tracking System ATS Offers from individuals or unofficial sources may be fraudulent - please verify before proceeding

📌 Manager - Capability Development (Maharashtra)
🏢 Unilever
📍 Maharashtra