Position Overview Job Title Customer Support Executive CSE Department Customer Support Operations Location Golf Course Extension Road Sector 66 Gurugram Head Office No of Openings 2 Salary Range 25 000- 35 000 per month Experience Required 2-3 years in Fintech Banking NBFC Experience Preferred Qualification Minimum Graduate Experience Required 2 -5 Yrs Job Purpose The Customer Care Executive will act as the first point of contact for customers handling queries complaints and requests related to fintech products and services The role requires excellent communication problem-solving skills and the ability to provide a seamless customer experience while ensuring compliance with financial regulations Key Responsibilities Handle inbound and outbound customer interactions via phone email chat or social media Assist customers with onboarding account creation KYC wallet top-ups transactions and issue resolution Address queries related to payments refunds transaction failures and service usage Escalate complex cases to relevant internal teams operations risk compliance technical support Maintain accurate records of customer interactions in CRM systems Educate customers about fintech products recent features and best practices for secure usage Ensure all customer interactions adhere to company policies and regulatory requirements Meet individual and team KPIs including response time resolution time and customer satisfaction scores Provide feedback to product and operations teams to improve customer experience Required Skills Qualifications Bachelor s degree in Business Finance Communications or related field preferred 2 - 5 Yrs of experience in customer service Strong verbal and written communication skills Ability to handle high-pressure situations with patience and professionalism Problem-solving mindset with attention to detail Multilingual skills as per region will be an added advantage How to Apply Please send your resume to madhur adrianaa com or msg on this number 91-(phone hidden) Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Health insurance Provident Fund Application Question s How much you rate yourself in 0 10 in English communication skills because Excellent communication English required Are you a Immediate Joiner What is your In Hand Salary per month Experience Customer Care Executive - Fintech Industry 1 year Required Location Gurugram Haryana Required Work Location In person