Key Responsibilities Be the first point of contact for customer queries via phone email and chat Troubleshoot and resolve basic technical issues escalate complex ones as needed Document issues and solutions accurately in the support system Manage and prioritize multiple support tickets for timely resolution Follow up to ensure customer satisfaction and share user insights with internal teams Requirements 1-2 years in customer or technical support SaaS ERP preferred Strong problem-solving and clear communication skills Ability to explain tech concepts in straightforward terms Quick learner organized and proactive Team-oriented with a customer-focused approach Preferred Bachelor s degree optional Must have at least 1year of support experience Female Candidates only Language skills Fluent in English Hindi kannada Tamil Malayalam Job Types Full-time Permanent Pay 300 000 00 - 450 000 00 per year Benefits Provident Fund Ability to commute relocate JP Nagar Bengaluru Karnataka Reliably commute or planning to relocate before starting work Preferred Application Question s What is your notice period What is your current CTC What is your Expected CTC Experience Customer support 1 year Required Language English Required Hindi Required Kannada Preferred Tamil Preferred Work Location In person