Job Summary The Customer Relationship Executive is responsible for managing customer interactions ensuring customer satisfaction resolving queries and contributing to customer retention and business growth The role involves building strong relationships with clients understanding their needs and coordinating with internal departments to deliver seamless service Key Responsibilities Handle customer inquiries via calls emails WhatsApp and in-person meetings Maintain positive and professional relationships with clients Follow up with customers regarding product services payments or pending issues Resolve customer complaints or escalate to senior management when necessary Maintain and update customer records in CRM or internal systems Collect customer feedback and identify improvement opportunities Guide customers about products courses or services based on requirements Support sales team in conversion retention and renewals Share reminders about offers updates renewals new services etc Prepare reports on customer interactions feedback and daily activities Required Skills Competencies Excellent communication skills verbal written Solid relationship-building and interpersonal skills Ability to handle customer concerns calmly and professionally Problem-solving and follow-up skills Basic computer knowledge MS Office Positive attitude and customer-first approach Educational Qualification Bachelor s degree in any disciplinePG Diploma Experience 0-2 years Freshers with strong communication skills can apply Work Environment Full-time office role Customer interaction via phone email WhatsApp face-to-face Job Benefits Optional to include Incentives Performance bonus Training career growth opportunities Friendly work culture Contact Person - (phone hidden) Job Types Full-time Permanent Fresher Pay 8 000 00 - 25 000 00 per month Work Location In person