Online Sales Specialist OSAA by Adarsh Kolkata West Bengal India On-site We are seeking a dynamic and customer-focused E-Commerce Online Sales Specialist to manage our online selling platforms enhance our digital presence and ensure excellent customer experience The ideal candidate will be responsible for handling online sales operations analyzing website and sales trends managing customer queries and driving growth through effective communication and marketing initiatives Key Responsibilities Online Sales Digital Presence Manage product listings pricing promotions and inventory on e-commerce platforms Shopify etc Track and analyze website performance metrics traffic conversions bounce rates etc Monitor sales trends to identify growth opportunities and market demands Ensure seamless payment integrations and transactions Razorpay and other gateways Customer Communication Support Handle customer queries via calls WhatsApp emails and other channels Provide prompt and professional support to ensure a positive customer experience Maintain client relationships to enhance retention and loyalty Marketing Engagement Execute email marketing campaigns to boost sales and customer engagement Contribute to social media and digital marketing activities to increase online presence Gather customer feedback and insights to improve products services and experiences Operational Excellence Coordinate with internal teams for order processing logistics and issue resolution Maintain accurate records of customer interactions sales and support tickets Generate reports on sales performance customer satisfaction and campaign effectiveness Skills Qualifications Proven experience in e-commerce online sales or customer support Hands-on experience with Shopify Razorpay and similar platforms Solid knowledge of website analytics sales tracking and digital marketing tools Excellent communication skills calls emails WhatsApp client communication Customer-oriented mindset with problem-solving abilities Basic understanding of email marketing tools Ability to multitask prioritize and work in a fast-paced environment Preferred Qualifications Prior experience in online selling and customer support Familiarity with CRM tools email automation and reporting dashboards Knowledge of online payment gateways and e-commerce workflows Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Online Sales Specialist (West Bengal)
🏢 At VAAYU under OakTree
📍 West Bengal