Customer Interaction Respond to customer queries complaints and requests via phone email chat or in person Provide accurate information about products services or policies Maintain a skilled and empathetic tone in all customer interactions Problem Solving and Issue Resolution Identify and assess customers needs to achieve first-contact resolution Troubleshoot issues and provide appropriate solutions or alternatives Escalate unresolved or complex issues to the appropriate department or supervisor Documentation and Reporting Record customer interactions issues and resolutions accurately in the CRM system Generate reports on recurring issues or feedback to help improve service quality Maintain customer records and update account information as needed Customer Relationship Management Build and maintain strong relationships with customers to enhance loyalty and satisfaction Follow up with customers to ensure their concerns are addressed Encourage customer feedback to improve service quality and efficiency Time and Task Management Handle multiple customer inquiries efficiently while maintaining quality Meet performance targets such as response time resolution rate and customer satisfaction scores Prioritize urgent queries or service requests appropriately Knowledge and Training Stay updated on company products services and policy changes Attend regular training sessions and participate in team meetings Share customer insights with other departments to enhance product service offerings Optional but Valuable Skills CRM software knowledge e g Salesforce Zendesk Freshdesk Multilingual communication for companies serving diverse customer bases Basic technical troubleshooting or product knowledge Strong written and verbal communication skills Job Types Full-time Permanent Pay 20 000 00 per month Benefits Health insurance Paid sick time Application Question s The salary will be starting at Rs 20 000 - only Is that okay for you Education Bachelor s Preferred Work Location In person