Note By applying to this position you will have an opportunity to share your preferred working location from the following Pune Maharashtra India Bengaluru Karnataka India Minimum qualifications Bachelor s degree in Science Technology Engineering Mathematics or equivalent practical experience 13 years of experience in troubleshooting and advocating for customer s needs and triaging technical issues e g hardware software application operational process 13 years of experience with two or more of the following Web Tech Data Big Data Systems Admin Machine Learning Networking Kubernetes Oracle SAP Experience in reading code in a general purpose coding language e g Java C C Python Shell Go JavaScript or in system design Preferred qualifications Knowledge of Google Cloud networking services protocols and tools Ability to analyze network issues and identify root causes Ability to lead and guide a team of support engineers Excellent communication skills to interact with customers engineers and management Excellent investigative and problem-solving skills to resolve technical issues About the job The Google Cloud Platform team helps customers transform and build what s next for their business all with technology built in the cloud Our products are developed for security reliability and scalability running the full stack from infrastructure to applications to devices and hardware Our teams are dedicated to helping our customers developers small and large businesses educational institutions and government agencies see the benefits of our technology come to life As part of an entrepreneurial team in this rapidly growing business you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers employees and partners The Google Cloud Platform GCP Support regional Networking lead centers on Google Cloud networking experience with traditional on-premises networking infrastructure is a significant advantage In this role you will work with physical network devices like routers switches and firewalls to provide an understanding of how networks function at a fundamental level You will translate to cloud networking aiding customers operate hybrid cloud environments understanding network topologies and appreciating the underlying principles that govern network behavior You will work on networking technologies beyond the cloud e g Software Defined Networking SDN network virtualization various network protocols Google Cloud accelerates every organization s ability to digitally transform its business and industry We deliver enterprise-grade solutions that leverage Google s cutting-edge technology and tools that help developers build more sustainably Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems Responsibilities Manage and develop a performing networking support team setting priorities aligned with organizational goals Conduct regular check-ins to provide coaching feedback and performance insights Demonstrate knowledge of Google Cloud networking e g Virtual Private Cloud VPC Interconnect Load Balancing Domain Name System DNS and protocols e g Transmission Control Protocol Internet Protocol TCP IP Border Gateway Protocol BGP Guide troubleshooting of packet flows using diagnostic tools to ensure issue resolution Oversee and resolve escalations ensuring communication and collaboration across customers engineering and Site Reliability Engineer SRE teams Identify and drive enhancements in processes tools and documentation through automation analytics and customer insights Advocate network reliability performance and security by tracking metrics e g Objectives and Key Results OKRs Customer Satisfaction CSAT escalation rates and using data to improve customer experience and service quality Google is proud to be an equal chance workplace and is an affirmative action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status We also consider qualified applicants regardless of criminal histories consistent with legal requirements See also Google s EEO Policy and EEO is the Law If you have a disability or special need that requires accommodation please let us know by completing our Accommodations for Applicants form