At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about The Professional Services Engineer is a customer-facing billable role responsible for delivering specialized expertise and tailored solutions for NICE products and services This role focuses on the implementation configuration and optimization of solutions such as Feedback Management Salesforce Integrations and Text Analytics for enterprise clients It combines both technical and business responsibilities requiring direct engagement with clients to understand their requirements provide consultative support and deliver innovative value-driven solutions How will you make an impact Technical Implementation Lead the end-to-end implementation and deployment of Feedback Management Salesforce Connector and Text Analytics solutions for enterprise clients Provide technical consultation and support during implementation phases including data migration custom scripting Python and API integrations Translate business requirements into technical configurations using best practices and product capabilities Conduct detailed solution design system configuration integration and testing Partner with cross-functional teams Product Engineering Support CSMs to ensure successful delivery and handoff Develop and maintain implementation documentation including architecture diagrams configuration guides and SOPs Deliver product training and enablement to clients and internal stakeholders Continuously contribute to the enhancement of delivery methodologies and reusable assets Project Management Collaborate with Project Managers to design and oversee end-to-end project rollouts At times act as the Project Manager for your own project Manage customer expectations and communicate project status risks and mitigation plans clearly and proactively Manage system lifecycle development change control processes and risk analysis for enterprise solutions Business Consulting Provide subject matter expertise on NiCE CXone FM UH Connector and Text Analytics products during client consultations Conduct business analysis to assess user needs design tailored solutions and provide industry guidance Regular interaction with client teams to understand pain points present solutions and align on progress Leadership and Customer Handling Once trained mentor and lead project teams sharing expertise and fostering a collaborative environment Develop documentation and processes for emerging digital products from R D teams Regularly interact with client teams to understand needs address pain points and align on deliverables Work closely with SMEs admins and business leads share updates and drive KM adoption Translate technical concepts into business terms manage expectations and clarify scope Have you got what it takes Bachelor s degree in technical e g Computer Science Information Systems Electrical Engineering or business field e g Marketing MIS or equivalent work experience 2 years of professional experience with 1 years in digital channels or AI software applications preferred Proven expertise in Technical configuration and if required Scripting for Custom solutions ETL tools RDBMS knowledge and building SQL queries CRM integrations APIs and other ecosystem technologies Best practices for contact center operations and KPIs Familiarity with NPS Analytics and salesforce and automation principles Industry trends and emerging technologies in FM and customer engagement You will have an advantage if you also have Analytical and inquisitive mindset Team-oriented with strong interpersonal skills Early adopter of innovative technologies Strong sense of accountability and ownership Professional communication behavior and demeanor What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NiCE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NiCEr Enjoy NiCE-FLEX At NiCE we work according to the NiCE-FLEX hybrid mode which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 8869 Reporting into Tech Manager Role Type Individual Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law

📌 Professional Services Engineer (Maharashtra)
🏢 NICE Actimize
📍 Maharashtra