Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like where you ll be supported and inspired by a collaborative community of colleagues around the world and where you ll be able to reimagine what s possible Join us and help the world s leading organizations unlock the value of technology and build a more sustainable more inclusive world Your Role Responsible for managing and supporting SCCM desktop infrastructure across enterprise environments Provide advanced troubleshooting and resolution for desktop laptop and peripheral issues Respond to and manage escalated support tickets ensuring timely and effective resolution Install configure and maintain software and hardware components ensuring compliance with organizational standards Lead software distribution and patch management using SCCM including building and deploying software packages Support Microsoft Intune in co-managed environments Utilize PowerShell or VBScript for automation and optimization of desktop management tasks Assist in the setup and support of network-related issues including connectivity and access management Document support processes resolutions and best practices in the ticketing and knowledge management systems Collaborate with cross-functional IT teams to resolve issues and enhance support workflows Your Profile 6-9 years of experience in IT support or infrastructure services with a focus on SCCM and desktop management Strong hands-on experience with SCCM versions 2403 2409 including server installation role configuration and troubleshooting Proficiency in scripting with PowerShell and VBScript for automation Experience with WSUS and SUP roles configuration Knowledge of imaging technologies image creation updates driver packages testing and deployment Strong understanding of Active Directory GPO DNS and replication Familiarity with Windows OS patching Windows 10 11 mobile device OS and antivirus solutions Solid understanding of TCP IP networking for LAN WAN environments Knowledge of enterprise anti-virus endpoint protection and encryption Excellent communication documentation and customer service skills Ability to work effectively under deadlines in a fast-paced changing environment Bachelor s Degree in IT or equivalent experience What You Will Love Working at Capgemini Prospect to work on enterprise-grade IT support and infrastructure services across diverse platforms Exposure to modern workplace technologies and global support environments Clear career progression from technical support to infrastructure engineering and leadership roles Collaborative work culture with opportunities for learning innovation and global client engagement Capgemini is a global business and technology transformation partner helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society It is a responsible and diverse group of 340 000 team members in more than 50 countries With its strong over 55-year heritage Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering all fueled by its market leading capabilities in AI generative AI cloud and data combined with its deep industry expertise and partner ecosystem