Job Title Branch Service In-charge Department Service Locations Kondotty Malappuram and Taliparamba Kannur About the Role We are seeking a highly motivated and experienced Branch Service In-charge to oversee service operations across our branch in Kondotty This role is key to ensuring exceptional customer service and effective management of branch service teams Key Responsibilities Lead and manage branch service teams to ensure timely and effective service delivery Oversee the installation maintenance and repair of home appliances and electronics Ensure adherence to service quality standards and customer satisfaction Monitor inventory levels and spare parts availability at each branch Resolve customer complaints and ensure prompt issue resolution Implement service process improvements and best practices Prepare and analyze service performance reports and present to senior management Train and mentor service staff to enhance technical skills and knowledge Collaborate with the Head Office to align branch service operations with company objectives Qualifications and Skills Bachelor s degree in Engineering Electronics Electrical or Mechanical or equivalent Minimum 3 years of experience in a service management role preferably in home appliances electronics - Proven leadership and team management skills Excellent communication problem-solving and customer service skills Proficiency in MS Office and service management software Willingness to travel across branch locations as required Job Types Full-time Permanent Pay 16 000 00 - 28 000 00 per month Benefits Health insurance Provident Fund Work from home Experience Service technician 1 year Required Customer service 1 year Preferred Location Kondotti Kerala Required Work Location In person

📌 Branch Service In-charge (Kondotty)
🏢 Beyond Burg
📍 Kondotty