About Us At Cheap Flying Fares we specialize in delivering affordable and seamless travel experiences to customers around the globe With a robust reputation for excellent service and unbeatable prices we are rapidly expanding our international operations We are now seeking enthusiastic and customer-focused Bilingual Travel Consultants Spanish English to join our growing team in Mohali Job Summary As a Bilingual Travel Consultant you will be the primary point of contact for Spanish- and English-speaking customers assisting with flight bookings itinerary planning changes and post-booking support This role requires fluency in both Spanish and English a passion for customer service and the ability to thrive in a fast-paced travel environment Key Responsibilities Handle inbound and outbound calls chats or emails in both Spanish and English regarding flight bookings and travel inquiries Provide customers with accurate information on fares itineraries travel policies and visa requirements Assist clients with flight reservations modifications cancellations rebookings and refund processes Use GDS systems such as Amadeus Galileo or Sabre and internal booking tools to manage reservations Address and resolve customer complaints or concerns in a professional timely and solution-oriented manner Maintain detailed records of all customer interactions and transactions in the CRM system Stay updated with airline policies promotions and travel regulations to provide accurate assistance Collaborate with internal departments to ensure a seamless customer experience Meet or exceed performance targets including service quality response time and customer satisfaction metrics Qualifications Skills Fluency in Spanish and English both spoken and written is mandatory Prior experience in travel sales customer service or a call center environment preferred Working knowledge of GDS systems Amadeus Galileo or Sabre is highly desirable Strong communication and interpersonal skills Ability to multitask work independently and manage time effectively A customer-first attitude with strong problem-solving skills Flexible to work in rotational shifts including weekends and holidays Why Join Us Competitive salary with performance-based incentives Dynamic and multicultural work environment Opportunities for career growth and skill development Ongoing training and support from industry professionals Work with a global customer base and a reputable brand Ready to take off with us Apply today hr cheapflyingfares com and become part of a team that s passionate about travel and delivering unforgettable customer experiences Job Type Full-time Pay 16 000 00 - 40 000 00 per month Benefits Flexible schedule Food provided Paid sick time Work Location In person