Position Overview We are seeking a dedicated Customer Service Associate to manage incoming customer calls and inquiries The ideal candidate will be responsible for resolving customer concerns providing accurate information and ensuring an exceptional customer experience at every interaction Key Responsibilities Handle a high volume of incoming calls professionally and efficiently Respond to customer inquiries regarding products services orders billing and policies Troubleshoot and resolve customer issues or escalate to the relevant department when necessary Maintain accurate records of customer interactions in the CRM system Provide product knowledge and guidance to customers Meet or exceed call quality service and productivity standards Ensure customer satisfaction by delivering a positive and solution-focused experience Qualifications Bachelor s degree or equivalent preferred not mandatory Prior experience in inbound customer service call center or related role Excellent verbal communication and active listening skills Strong problem-solving ability with a customer-first mindset Proficiency in MS Office and CRM tools Ability to remain calm and professional in high-pressure situations Job Types Full time Permanent Fresher Pay 10 408 04 - 18 486 50 per month Benefits Cell phone reimbursement Paid sick time Paid time off Ability to commute relocate Vejalpur Ahmedabad Gujarat Reliably commute or planning to relocate before starting work Required Experience Customer support 1 year Required Language English Required Hindi Required Work Location In person

📌 Customer Service Associate (Gujarat)
🏢 Eclat Globlabiz
📍 Gujarat