Job Title Head - Workforce Strategy DeploymentCareer Function OperationsJob Family Subfamily Operations - Workforce Deployment Vendor ManagementCareer Stream Career Level Senior ManagementLocation HQC - MumbaiReporting To National Operations HeadTravel Required 25 50 75 About DHL Blue Dart Express India At Blue Dart we go beyond delivering shipments we deliver trust precision and excellence As India s most reliable express logistics provider we empower commerce by reaching over 56 000 locations across India and connecting to 220 countries through our global DHL network Backed by the strength of DHL Group we bring together international standards with deep local expertise Our dedicated Boeing freighter fleet 12 000 vehicles and best-in-class service ensure time-definite delivery that businesses and customers count on every day We are proud to be consistently ranked among India s Top 100 Great Places to Work and recognized as part of the DHL Group s Top Employer certification across multiple regions Being an Employer of Choice is not just a goal it s a fundamental part of who we are We are committed to creating a workplace where people feel valued empowered and proud to belong If you re looking to join a purpose-led people-first organization that shapes India s supply chain with integrity and care Blue Dart is where you belong Position Overview The Head - Workforce Strategy Deployment will lead the design and governance of Blue Dart s national workforce deployment framework for outsourced staffing The role will focus on contract standardization incentive models gig workforce structures and deployment forecasting It will ensure sufficiency productivity and cost efficiency across the outsourced manpower base nationally Job Purpose To create and implement a sustainable standardized and scalable workforce deployment model that ensures sufficiency and productivity across Blue Dart s operations while driving economies of scale Key Roles Responsibilities Workforce Strategy Standardization Develop and roll out standardized staffing contracts Ensure consistency in terms SLAs and compliance frameworks Consolidate vendor partnerships for economies of scale Incentives Engagement Build gamified pay and incentive models to drive productivity Monitor adoption and impact of engagement models Benchmark against best practices in e-commerce logistics Forecasting Deployment Design forecasting models to predict manpower needs Enable adaptable staffing models for peak lean cycles Partner with regional teams for sufficiency Technology Enablement Collaborate with IT to deploy sourcing and onboarding platforms Ensure digital integration of manpower data for governance Governance Compliance Drive vendor compliance audits Ensure adherence to labour law and contractual obligations Monitor vendor performance dashboards Leadership Mentor and guide the Senior Manager - Operations Staffing Deployment Drive cross-functional collaboration with HR Legal and Finance Qualifications Experience Education Graduate in any stream Business or Operations Management preferred Postgraduate qualification preferred Experience 12-15 years in workforce deployment or vendor governance Experience with large-scale manpower operations Proven cost efficiency and productivity improvements Skills Capabilities Technical Skills Strong knowledge of manpower models and gig workforce practices Expertise in contract negotiation and compliance Familiarity with incentive design and gamification Key Competencies Strong leadership and influencing skills Data-driven decision-making Analytical and forecasting capability Change management ability Key Performance Indicators KPIs Sr No Key Result Areas Key Performance Indicators KPIs 1 Standardization contracts aligned nationally 2 Cost Efficiency Cost per headcount reduction 3 Sufficiency fulfilment vs forecast 4 Compliance Vendor audit scores 5 Productivity Gains from incentive gamification Why Join Blue Dart When you join us you re not just taking a job you re becoming part of a purpose-led movement that s reshaping the future of logistics across India and the world At Blue Dart we don t just deliver parcels we deliver excellence innovation and opportunity every day Here s what makes us stand out Great Place to Work Certified a testament to our people-first culture inclusive environment and commitment to your growth and well-being Competitive pay and performance-linked rewards that truly recognize your impact Structured learning global exposure and on-the-job coaching to help you grow faster than ever Best-in-class benefits from comprehensive medical cover including optional parental care to financial wellness and generous time off A culture that celebrates diversity innovation and bold thinking where your voice is heard and your contributions matter Global career paths across the DHL Group opening doors to opportunities in 220 countries and territories The pride of working with India s most awarded logistics brand trusted by millions and driven by purpose This is your chance to do meaningful work build a career without borders and thrive in a company that s not just a logistics leader but a Great Place to Work Come grow with us LI-eBD