Key Responsibilities Lead a team of 2-3 Service Advisors and ensure seamless workflow in the service department Act as the face of customer experience ensuring every customer leaves fully satisfied Supervise job card closures service quality timely delivery and resolution of customer concerns Track and drive customer satisfaction metrics CSI Monitor daily targets and guide advisors to achieve service revenue and upsell targets Intervene in VIP or escalated customer interactions when required Ensure customer follow-ups feedback and delight initiatives are consistently executed Ideal Candidate Profile 5 years of experience as a Service Advisor or Senior Service Advisor in the automobile industry Strong communication skills and customer-handling capabilities Team leadership experience is a must Ability to multi-task supervise and maintain a positive service environment Familiar with DMS Dealer Management Systems and CSI tracking tools Job Types Full time Permanent Pay 35 000 00 - 45 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Provident Fund Work Location In person

📌 Automobile Service Manager (Chandigarh)
🏢 HARBIR AUTOMOBILE
📍 Chandigarh