Provide first-line support to commercial customers addressing inquiries via phone email or live chat Resolve service-related issues complaints and escalations promptly and professionally Offer product and service information helping customers to understand the benefits features and offerings Manage customer accounts ensuring accurate and up-to-date information is maintained Process service requests orders and billing inquiries in a timely manner Collaborate with sales technical and other support teams to ensure service delivery meets customer expectations Identify opportunities for service improvements and proactively suggest solutions to customers Follow up with customers to ensure the resolution of issues and maintain a high level of customer satisfaction Maintain service-level agreements SLAs and adhere to company policies and procedures Monitor customer feedback and work closely with the commercial team to improve overall service quality Assist in preparing customer reports and insights related to service performance Near by Location Candidates Preferred Job Types Full time Permanent Pay 12 000 00 - 15 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Freshers Wanted (male Candidates) (Tamil Nadu)
🏢 Orange Sorting Machines (India
📍 Tamil Nadu