Key Responsibilities Respond promptly to phone calls emails and online inquiries related to resort bookings and services Convert leads into confirmed reservations by effectively explaining resort offerings and packages Maintain and update CRM software with all guest interactions and follow-ups Follow up on inquiries quotation requests and promotional leads Upsell resort amenities spa activities events dining to maximize revenue Work with the marketing team to support promotional campaigns and guest outreach Coordinate with the front office F B and reservations teams for seamless guest experience Prepare sales reports booking conversion reports and feedback summaries Build and maintain relationships with corporate clients travel agents and group organizers Requirements Bachelor s degree in Hospitality Business Administration or related field 1-3 years of experience in hospitality resort tourism inside sales Robust communication and negotiation skills in English regional language a plus Proficiency in MS Office CRM systems and reservation software Positive attitude customer-focused target-driven Ability to handle high call volumes and multitask effectively Key Skills Sales and conversion techniques Customer relationship management Strong verbal and written communication Time management and organizational skills Hospitality etiquette and guest-centric approach Job Type Full-time Pay 28 000 00 - 35 000 00 per month Benefits Paid sick time Schedule Day shift Morning shift Supplemental Pay Performance bonus Experience CRM Executive 5 years Required Customer relationship management 5 years Required Fluent English 5 years Required Work Location In person