Role Overview:

- Drive the commercial aspect of service and achieve AMC Renewal, Conversion & Recovery of suspended/ discontinued services.
- Identifying service needs in the field and working with respective regional teams to provide support.
- Achieve and exceed monthly forecast, contributing to the overall business.
- Knowing, developing and maintaining the elevator market and Otis growth through Service Sales.
- Understanding customer expectations and working closely with service teams.
- Completing all the documentation associated with the Contract, i.e. Tender, Technical clarifications, legal documents, etc. and submitting them to the customer within the given timeframe.
- Preparing and making presentation to customers and stakeholders.
- Responsible for account receivables.
- Drive continuous improvement initiatives within the Service department, identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.

What You Will Need to be Successful:

- Diploma (or) Bachelor s degree in Engineering, Business Management or higher in related field.
- Expertise in Service business, forecasting, and margin improvement ,



with a track record of successful outcomes.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Strategic thinking and problem-solving abilities, with a focus on driving continuous improvement and operational excellence.
- Exposure to latest trends in Customer Service, must have sound knowledge in technical, and commercial aspects as well as soft skills.
- Coordinate with service team to action plans and address deficiencies regarding safety, callback rates, and technical support.
- Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery.
- Conduct field education training ensuring that we create and maintain a protected working environment.

Role: Sales Support & Operations - Other

Industry Type: Financial Services

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Sales Support & Operations

Education

UG: Any Graduate

PG: Any Postgraduate

📌 Executive Service Sales (Chennai)
🏢 Otis
📍 Chennai