MALABAR GOLD & DIAMONDS is seeking a dedicated Customer Service Associate to join our team. In this dual-role, you'll be the primary point of contact for customer inquiries related to diamond certification, while also supporting crucial back-office operations to ensure seamless service delivery. If you possess excellent communication skills, a meticulous approach to administrative tasks, and a commitment to customer satisfaction, you'll thrive in our dynamic environment.
Role & Responsibilities
Customer Service
- Handle customer inquiries via phone, email, and in-person with a courteous and skilled attitude.
- Provide accurate information about diamond certification processes, timelines, and services.
- Resolve customer complaints and escalate issues when necessary.
- Maintain records of customer interactions and feedback to improve service quality.
Back Office Operations
- Assist in data entry, documentation, and report generation related to diamond testing and certification.
- Coordinate with lab technicians and quality control teams to ensure timely processing of orders.
- Maintain inventory records and manage logistics for sample tracking.
- Support billing, invoicing, and other administrative tasks as required.