KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

- Meet the set targets on Group Loans (GL) in terms of open market acquisition and repeat GL loans
- Convert GL customers, family member and referrals for Family Banking in terms of opening Savings Accounts and maintaining minimum balance
- Actively source term deposits (FD and RD) from Family members of GL customers
- Offer suitable Insurance products to customer and family members to provide adequate insurance coverage
- Identify, process and refer GL customers who can be potentially given Individual loans either unsecured /secured
- Share customer insights/product related feedback with the ACRM

Customer

- Ensure customers and Family members are educated about entire bouquet of banking products (Loans GL, IL, Secured, Deposits & Insurance) offered by Ujjivan
- Interact with customers in a courteous and professional manner; provide prompt, effective and accurate services
- Ensure timely insurance claim settlement for his/her customers
- Resolve customer queries/pertaining to GL, IL & Family Banking within specified timelines

Internal Process

- Identify and conduct surveys of new working areas for group formation and conducts projection meeting for GL and Family Banking
- Group Loans: Fill customer profile forms,



Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms followed by a Compulsory Group Training (CGTs)
- Individual loans (for certified CROs): Analyze existing customer profile and repayment capacity, fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms
- Coordinate with customers in the disbursement process
- Conduct Center Meeting as per schedule without fail and ensure timely repayments, collection of deposits for savings accounts / fixed deposit, updates all transactions on True-Cell, an interface to track monetary transactions
- Open savings accounts for Customer and their Family members in Ujjivan
- Help to conduct the CSR activities and motivates customers to participate in the Financial Literacy Program
- Give the detailed field reports to ACRM and discuss field related issues
- Adherence to the defined set of processes and circulars.

Learning & Innovation

- Maintain up to date knowledge of GL, IL and Family Banking products and services as well as a working knowledge of other products offered in the branch
- Ensure adherence to training man-days/ mandatory training programs for self
- Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines

📌 Customer Relationship Officer - Micro Banking (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru