Role & responsibilities

- Collections Management:
- Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
- Implement collection strategies and follow-up procedures to minimize delinquent accounts.
- Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
- Monitor customer accounts and maintain accurate records of collection activities, including payment promises and disputes.
- Account Reconciliation:
- Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
- Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
- Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any billing or delivery issues that may impact timely payment.
- Credit Assessment:
- Evaluate creditworthiness of recent and existing customers by analyzing financial statements, credit reports, and payment histories.
- Review and update credit limits for customers based on their payment behavior and creditworthiness.




- Recommend appropriate credit terms and conditions for new customers or changes to existing customers' credit terms.
- Reporting and Analysis:
- Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors
- Ensure periodic ledger reconciliation of the top clients

Person Specifications/ Skillsets

- Master/ bachelors degree in finance, accounting, or a related field (preferred).
- Proven experience in credit control, collections, or a similar role.
- Robust knowledge of credit control principles, collections practices, and relevant laws/regulations.
- Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
- Proficient in using Excel for data analysis.
- Detail-oriented with strong analytical and problem-solving abilities.
- Exceptional organizational skills and ability to manage multiple priorities.
- Effective communication skills, both written and verbal.
- Ability to work independently and collaboratively as part of a team

📌 Collections-Associate/ Sr Associate (Chandigarh)
🏢 Delhivery
📍 Chandigarh