Business/ Financials

- Aligning with bank Branches & other Ujjivan teams (Micro-Banking & others) for increasing Traffic for MM
- Increase distribution by interacting closely with MB team and other internal sources
- Targets on number & value of files for Log-in, approval, disbursement of HL
- Collection of Bounced cases for no zero-default track of all customers sourced
- FTR on all files

Customer (Both Internal & External)

- Attend and address customer queries and grievances within the defined TAT.
- Managing internal and external customer relationship to ensure customer satisfaction.
- Ensure customers are educated about all products/services offered by Ujjivan.
- Ensure lower customer attrition by providing different products as per customer requirement.
- Focus on lower TAT as per laid down standards.

Internal Process

- Manage and nurture the team reporting into this role
- FTR on all work/processes/ files
- Well spread file flow of log-in and disbursal over a month
- Documentation and preparation of process manuals.

Innovation & Learning

- Work towards grooming self for next level of Area Manager with help of supervisor.
- Completion of goal setting and appraisal on time

📌 Branch Sales Manager-Micro Mortgage (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru