We are on a mission to rid the world of bad customer service by mobilizing the way help is delivered Today s consumers want an always-available customer service experience that leaves them feeling valued and respected Helpshift helps brands deliver this up-to-date customer service experience through a mobile-first approach that changes how conversations take place moving the conversation away from slow outdated email and desktop experience to a revolutionary in-app experience that allows users to interact with Brands on their own time Through our market leading AI chatbots and automations we help brands deliver instant and rapid resolutions Because agents play a key role in delivering help our platform gives agents superpowers empowering them to solve more problems and delight more customers Companies such as Scopely EA Supercell along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery About the team The IT team provides internal systems management and end-user support for our colleagues based out in India the US and other remote locations The IT Support Specialist will work closely with other team members to grow our enterprise systems test and implement new technologies and provide world-class support for our end users About the Role Ensuring the day-to-day IT operations for our colleagues as the go-to person for technical support Administration setup and support of macOS and Windows-based systems Helpdesk support for end-user system implementations problem troubleshooting repair fix and ongoing support process improvements Work closely with help desk team members to drive productivity and customer satisfaction Respond to help desk ticket requests for support supplies replacement parts etc as needed by local and remote staff Help support our IT equipment and infrastructure at our offices e g meeting room AV printer scanners WiFi network Keep our documentation up-to-date and add new documents when necessary Manage Onboarding Account Creation Laptop Setup and Offboarding Access removal Laptop reclaim activities Requirements A minimum of 2 years of experience in providing Level 1 IT support Experience working in macOS and Windows-based environments Hands-on experience in JAMF and Google Workspace Experience with Onelogin and knowledge of SaaS tools like Atlassian Jira Confluence Crowdstrike Slack and Google Meet is a plus Have hands on experience in working on Azure AD for user management Well versed with security tools like crowdstrike paloalto network Ready to work in shifts Benefits Hybrid setup Worker s insurance Paid Time Offs Other employee benefits to be discussed by our Talent Acquisition team in India Helpshift embraces diversity We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age sexual orientation gender identity religion national origin citizenship marital status veteran status or disability status Privacy Notice By providing your information in this application you understand that we will collect and process your information in accordance with our Applicant Privacy Notice For more information please see our Applicant Privacy Notice at https www keywordsstudios com en applicant-privacy-notice

📌 It Support Specialist (Maharashtra)
🏢 Keywords Studios
📍 Maharashtra