Key Responsibilities Design and architect scalable ServiceNow solutions aligned with business requirements Lead ServiceNow platform administration including user management roles groups and access controls Implement and optimize ITSM modules such as Incident Problem Change Request and CMDB Collaborate with stakeholders to gather requirements and translate them into technical specifications Ensure platform stability performance and compliance with governance standards Develop and maintain technical documentation architecture diagrams and best practices Provide guidance and mentorship to ServiceNow developers and administrators Stay updated with ServiceNow releases and recommend upgrades or enhancements Required Skills Qualifications Proven experience as a ServiceNow Architect or Senior Developer Solid hands on experience with ServiceNow Administration and ITSM modules Deep understanding of ServiceNow platform architecture scripting JavaScript and integrations REST SOAP APIs Experience with ServiceNow workflows Business Rules UI Policies and ACLs Knowledge of CMDB design and maintenance Familiarity with ITIL framework and ITSM best practices Excellent problem-solving communication and stakeholder management skills ServiceNow certifications eg Certified System Administrator Certified Implementation Specialist are a plus Preferred Qualifications Experience with other ServiceNow modules like HRSD CSM or SecOps Exposure to Agile methodologies and DevOps practices Experience in multi instance ServiceNow environmentsAbout Virtusa Teamwork quality of life professional and personal development values that Virtusa is proud to embody When you join us you join a team of 27 000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us Great minds great potential it all comes together at Virtusa We value collaboration and the team environment of our company and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence Virtusa was founded on principles of equal opportunity for all and so does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law All employment is decided on the basis of qualifications merit and business need

📌 Core Associate Architect (Tamil Nadu)
🏢 Virtusa
📍 Tamil Nadu