Senior Service Delivery Engineer Dell Technologies customers rely on our products and services to drive progress So we take the service we provide extremely seriously Service Delivery is all about making sure our technical solutions help clients fulfil their priorities challenges and initiatives As trusted advisors we build in-depth knowledge of what each client wants to achieve Then we make sure the services delivered by Dell Technologies deliver on all our promises We also work closely with Sales and Global Services colleagues to develop strategic account growth plans and to identify and pursue sales opportunities Join us to do the best work of your career and make a profound social impact as a Senior Service Delivery Engineer on our Service Delivery Team in Bangalore What you ll achieve As a Service Delivery Engineer you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects You will Coordinate the activities of technical solution team members to meet contract obligations ensuring that full life cycle delivery costs are within the service level agreement Proactively identify potential issues and drive resolution to avoid customer impact facilitating continuous improvement Build and sustain effective communications with all partners and cross-functional teams maximising the customer experience and relationships Develop strategic account growth plan along with sales and Global Services SMEs identifying and pursuing potential sales opportunities Maintain awareness of all service matters and manage customer during high priority escalations Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table Here s what we are looking for with this role Essential Requirements In-depth knowledge and 6 years of experience in Dell EMC Data Protection product suites Knowledge desired on module backup such as Oracle SQL NDMP and VADP over Networker Data Domain ECS and DPA custom report config Networker client migrations Patch Management Performance Tuning Cloning configuration troubleshooting Staging Media Management Disaster Recovery and new device provisioning in production In Depth Knowledge on Networker and Data domain Modules like databases VM backups Data Domain Solid knowledge on backup and restore skills Skills on Storage and virtualization will be added advantage Desirable Requirements ITIL Foundation and intermediate module Networker Data domain ECS Data Protection Advisor Who we are We believe that each of us has the power to make an impact That s why we put our team members at the center of everything we do If you re looking for an prospect to grow your career with some of the best minds and most advanced tech in the industry we re looking for you Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work live and play Join us to build a future that works for everyone because Progress Takes All of Us Application closing date 5 Aug 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment Read the full Equal Employment Opportunity Policy