Education Bachelor s MBA - IT Experience 12 years Location Pune Technical Skills Required 12 years of experience in Customer Success Solution Consulting or Strategic Account Management roles in Technology companies VDI Cybersecurity or IT Infrastructure domains preferred Proven track record of aligning complex Technical solutions with tangible business outcomes Strong executive presence with the ability to influence CxOs and lead cross-functional alignment Deep understanding of industry-specific IT challenges and digital transformation trends Self-starter with an ownership mindset and high accountability for customer success and growth Solid analytical skills ability to translate usage data and feedback into actionable strategies Preferred Qualifications Background in IT Security VDI Citrix Accops vmware Omnissa or Secure Access technologies Zero-Trust Experience Managing enterprise or strategic customer portfolios in an Individual contributor capacity MBA or equivalent experience in business strategy is a plus Knowledge on Accops Citrix VMware products Key Responsibilities Partner with customer executives to uncover strategic business use cases across industries BFSI Government Healthcare Manufacturing etc and align them with Accops solutions Act as a trusted advisor guiding customers through technical enablement architecture planning and roadmap adoption Own customer value delivery Monitor business KPIs post-sales and actively drive outcomes tied to business impact Drive strategic QBRs with data-driven insights to reinforce ROI and identify upsell cross-sell opportunities Collaborate with Product Sales Professional Services and Engineering to ensure customer feedback influences roadmap and execution Lead business case development and solution storytelling tailored to each customer s strategic goals Champion customer advocacy by identifying case study reference and speaking opportunities existing accounts Maintain accurate documentation of customer interactions feedback and engagement outcomes Soft Skills Required Strong communication skills verbal and written both Proactive Good articulation skills Solution designing skills Self-motivated Accountable Logical bent of mind Analytical Team player quick learner Flexible adaptable Multi-Tasking Excellent team player

📌 Director-customer Services (Maharashtra)
🏢 Accops Systems
📍 Maharashtra