Job Summary - We are seeking an experienced ServiceNow TSOM Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management (TSOM) solutions.
- The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.
- This role requires solid technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.
Responsibilities: Key Responsibilities
- Architecture & Solution Design Define end to end ServiceNow TSOM architecture aligned to enterprise IT Operations strategy Design scalable and resilient solutions leveraging:
- ITOM Discovery o Service Mapping o Event Management o Operational Intelligence o Cloud Observability o AIOps capabilities Drive architectural decisions for hybrid, multi cloud,
and on prem environments Implementation & Delivery Lead and oversee implementation of TSOM solutions across large enterprise landscapes
- Define integration patterns with: o Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
- CMDB data sources o Third party observability platforms Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping Technical Leadership Act as Technical Authority for TSOM solutions and best practices Review and approve technical designs, configurations, and customizations
- Mentor developers, administrators, and consultants on TSOM architecture and standards Conduct technical workshops and design sessions with stakeholders AIOps & Observability Design and implement AIOps-driven event correlation and noise reduction Enable proactive operations through anomaly detection and predictive insights Optimize operational workflows using event rules, alerts, and automations Governance & Optimization
- Define TSOM go