Build and own the Learning & Development function from the ground up - the capability building engine of the company. This role demands awareness about every program in role-wise skill-gap assessment. It is a hands on builder role with organisation-wide influence.
Key Responsibilities
L&D; Strategy & Governance
- Define the annual learning calendar, and budget; establish learning governance, vendor partnerships, and outcome reporting to leadership.
- Run role-wise training-needs and skill-gap assessments in partnership with function heads; link every program to the company competency framework rather than a generic course catalogue
Busy Academy & Leadership Development
- Design and launch the Busy Academy - certification framework, curriculum, assessment standards, and certification governance for role-critical skills
- Build the middle-manager and future-leader development pipeline: selection, program design, delivery, and completion tracking.
- Develop and coach an internal trainer/SME network to standard; personally design and coordinate high-stakes sessions to senior audiences.
Learning Platforms & Digital Learning
- Implement and administer the LMS and third-party course platforms; drive license activation, course completion, and a digital-first learning culture.
- Manage blended delivery across instructor-led, digital, and on-the-job formats, adapted to multi-location sales, support, and technology teams.
Learning Effectiveness & Org Capability
- Measure programs at multiple levels - participant feedback, post-training assessment, and on the job effectiveness rated with managers and report learning outcomes, not attendance.
- Reconcile learning data with performance and movement data to demonstrate capability ROI to leadership.
AI-Ready Workforce & Adoption
- Embed role-specific AI fluency into all learning pathways and the organizational Academy by making the effective use of AI tools a core, teachable, and measurable competency across ever
📌 Sr. Manager (New Delhi)
🏢 Busy Infotech
📍 New Delhi
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