Skill required Omnichannel - Customer Service Designation Customer Contact Comms Associate Qualifications Any Graduation Years of Experience 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query handling escalations and complaints of the dissatisfied customers giving best resolutions You will also be responsible for closing the fault and complaints within SLA s Candidate who is good in email and chat process who is good in typing is what is preferred here Customer service refers to the assistance and support provided by a business or organization to its customers before during and after a purchase or use of a product or service It involves addressing inquiries resolving issues and ensuring customer satisfaction to build and maintain positive relationships What are we looking for oVoice Contact Center oCustomer service - Inbound You will be aligned with our Customer Support vertical and help us in managing resolving customers query handling escalations and complaints of the dissatisfied customers giving best resolutions You will also be responsible for closing the fault and complaints within SLA s Looking for a candidate who is good in communication and has positive knowledge on metrics of Customer Support Roles and Resp