Job Category Technology Support You are a self-starter with excellent technical and communication skills You have found the right team As a Technology Support Analyst within the Transmission Support team in the Commercial Investment Bank you will perform extensive cross-organizational reporting executive communications and interactions with business partners at all levels across multiple lines of business You will ensure daily tasks are completed lead and participate in departmental projects and be part of a high-performing global team You will have the opportunity to work with a variety of different clients and internal partners addressing many different problem types of varying complexity across multiple products and lines of business Job responsibilities Work with minimal direction independently keeping management informed of progress and escalating issues Own Manage work queues phone email internal case required daily tasks and established service level agreements and troubleshoot and investigate client technical and transactional inquiries Proactively reach out to clients and internal partners to address processing errors or in support of platform changes Safeguard sensitive and or client Personally Identifiable Information PII while ensuring timely escalation and reporting of potential fraud or security breaches as per policy Deliver exceptional client experience while maintaining all the business requirements including controls Advocating on behalf of client to ensure client needs are met when working with business partners Support the development and maintenance of policies procedures and training materials Ensure client satisfaction and confidence in JP Morgan s service offering based on Customer Satisfaction Score CSAT is at or above departmental standards Required qualifications capabilities and skills 3 years of Customer Service experience Excellent oral and written communication Flexibility to work in a 24 7 hybrid work setting across various shifts

📌 Technology Support Analyst (Mumbai)
🏢 JPMorgan Chase
📍 Mumbai