Job Title Service Center Manager Company name PM Electronics Pvt ltd Department Customer Service Operations Location Pune Employment Type Full-Time Required field Telecom industry Job Summary The Service Center Manager is responsible for overseeing the daily operations of the service center OPPO mobiles ensuring efficient customer service delivery managing service staff and maintaining high standards in repair and maintenance work The role involves optimizing productivity improving customer satisfaction and ensuring compliance with company policies and safety standards Key Responsibilities Manage the overall operation of the service center including staff scheduling workflow management and customer service Lead train and supervise service coordinators Warehouse manager and Training Team Monitor and improve service processes to ensure timely and accurate service delivery Handle customer escalations and resolve service-related issues promptly and professionally Track service center KPIs such as turnaround time customer satisfaction cost control and parts utilization Ensure the facility and equipment are maintained in good working order and meet safety and cleanliness standards Manage inventory levels and coordinate with supply chain teams for parts and materials Prepare and analyze operational reports to identify areas for improvement Maintain compliance with company policies industry regulations and health and safety standards Collaborate with sales technical and logistics teams to ensure end-to-end service quality Qualifications Skills Bachelor s degree in Business Administration Engineering or related field preferred 5 years of experience in service center or operations management Robust leadership and people management skills Excellent problem-solving and conflict resolution abilities Knowledge of service industry standards tools and processes e g CRM ERP diagnostics Strong customer service orientation and communication skills Proficiency in MS Office knowledge of service management software is a plus Ability to multitask prioritize and make data-driven decisions under pressure Working Conditions Office and workshop service bay environment May require occasional travel to other service centers or customer sites Occasional overtime or weekend work may be required Sales Background Telecom Industry Performance Metrics Customer Satisfaction Score Service turnaround time Revenue growth and cost management Employee productivity and retention Compliance with quality and safety standards Interested Candidate please share your CV to manasi patil punepm com Job Types Full-time Permanent Pay 40 000 00 - 50 000 00 per month Benefits Health insurance Leave encashment Paid sick time Provident Fund Schedule Day shift Monday to Friday Application Question s How many years of experience do you have in the telecom industry What is your current CTC per annum What is your expected CTC Education Bachelor s Required Work Location In person

📌 Service Center Manager (Maharashtra)
🏢 PM Electronic
📍 Maharashtra