A Service Advisor is a customer-facing role in an automotive service or repair shop They act as a liaison between customers and technicians managing the customer s experience from initial inquiry to vehicle pick-up Key responsibilities include scheduling appointments assessing vehicle needs providing cost estimates explaining repairs coordinating with technicians and ensuring customer satisfaction Key Responsibilities Customer Interaction Greeting customers listening to their concerns and understanding their vehicle s service needs Diagnosis and Communication Assisting customers in identifying the problem communicating the issue to technicians and explaining recommended repairs Estimates and Invoicing Providing accurate cost and time estimates for repairs preparing service orders and managing invoicing Coordination and Scheduling Scheduling appointments coordinating with technicians and ensuring timely completion of repairs Customer Follow-up Maintaining contact with customers throughout the repair process providing updates and ensuring their satisfaction Upselling and Promotion Identifying opportunities to promote additional services or maintenance options Record Keeping Maintaining detailed records of service activities including customer interactions and vehicle history Problem Solving Addressing customer complaints and resolving any issues that arise during the service process Job Types Full time Permanent Pay 12 000 00 - 15 000 00 per month Schedule Fixed shift Work Location In person

📌 Service Advisor (Alappuzha)
🏢 Cee Pee Suzuki
📍 Alappuzha