Minimum qualifications Information Technology Infrastructure Library Managing Professional MP or Information Technology Infrastructure Library Strategy Leader SL certifications 10 years of leadership experience across multiple previous jobs or an extended executive tenure within decentralized organizations Experience to drive enterprise level transformation across ITSM Experience in implementing AI Operations and Generative AI capabilities such as Now Assist and AI Agent Studio to automate operational tasks Preferred qualifications Experience with IT Service Management ITSM applied strategically to a modern business context Experience with service management principles that are not just theoretical Familiarity with enterprise platform capabilities advocating for Out of the Box alignment and predictive intelligence for safe change enablement About the job We are seeking a highly talented ITSM strategist to join our Service Management Office as part of our ITSM transformation toward an AI-native enterprise In this role you will be a member of the Service Management Office that holds governance and oversight of the ITSM practices within the Corporate Engineering Organization Your primary focus will be on Change Enablement and you will move the organization beyond traditional ITSM boundaries by establishing a class leading high-velocity Change Enablement governance framework You will develop and drive leading practices and processes that embody our commitment to enabling service reliability and utilizing AI-driven insights to increase velocity while minimizing the impact of changes You will also be accountable for building and governing leading practices across our ITSM landscape with a focus on Change Enablement that eliminates bureaucratic friction through automated governance processes that operate effectively at global scale empowering our elite engineering teams to maintain innovation speed while equally ensuring the technical integrity and stability of our corporate enterprise services At Corp Eng we build world-leading business solutions that scale a more helpful Google for everyone As Google s IT organization we provide end-to-end solutions for organizations across Google We deliver the right tools platforms and experiences for all Googlers as they create more helpful products and services for everyone In the simplest terms we are Google for Googlers Responsibilities Define own and architect domain strategies as a thought leader in collaboration with leadership across teams and influence the direction and priority of product systems or service features Serve as the principal Practitioner for Change Enablement for the Supplier Management Office SMO architecting the Change Enablement governance and leading a high-impact Change Advisory Board CAB Engineer a sophisticated multi-speed Change Enablement ecosystem Harmonize the high-velocity requirements of software engineering with the structured needs of corporate functions ensuring seamless delivery across the entire enterprise Pioneer the transition to Change-as-Code leveraging ServiceNow and Continuous Integration Continuous Deployment integration to eliminate manual tollgates while enhancing technical integrity and engineering velocity Cultivate a full-spectrum ITSM practice within the SMO scaling capabilities across the full suite of ITSM practices including Incident Problem Change Request Knowledge and CSI Google is proud to be an equal prospect workplace and is an affirmative action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status We also consider qualified applicants regardless of criminal histories consistent with legal requirements See also and If you have a disability or special need that requires accommodation please let us know by completing our

📌 It Service Management Manager, Googler Technology And Engineering (Hyderabad)
🏢 Important Company of the Sector
📍 Hyderabad