Your IT Future Delivered Senior Solution Consultant - ServiceNow With a global team of 5600 IT professionals DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions We work beyond global borders and push boundaries across all dimensions of logistics You can leave your mark shaping the technology backbone of the biggest logistics company of the world All our locations have earned GreatPlaceToWork certification reflecting our commitment to exceptional employee experiences As we continue to grow we are looking for a highly skilled Senior Solution Consultant to join our ServiceNow team In this role you will act as a trusted advisor and technical expert helping design configure and implement ServiceNow solutions that meet business requirements and deliver measurable value across DHL Group You will work closely with the Product Manager and Product Owner to ensure that platform capabilities align with strategic objectives and technical feasibility This position requires a strong mix of technical expertise business acumen and consultative skills You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation DHL DHLITServices seniorconsultant servicenow Your role Serve as the technical lead and subject matter expert for ServiceNow solutions across multiple modules e g ITSM ITOM SPM HRSD CSM Collaborate with the Product Manager and Product Owner to translate business requirements into scalable and maintainable technical designs Support the creation of a product roadmap based on the defined requirements and priorities Design and configure ServiceNow applications workflows and integrations in line with best practices Conduct solution workshops with stakeholders to validate requirements and propose optimal configurations Provide technical guidance to development teams and ensure adherence to architectural standards Perform impact analysis for new features and changes ensuring minimal disruption to existing services Work closely with end-users and stakeholders to gather requirements provide updates address concerns and ensure user satisfaction and adoption of new solutions Stay up to date with ServiceNow releases and innovations advising opportunities for improvement As a Senior Solution Consultant you will work closely with the Product Manager and Product Owner to Validate technical feasibility of roadmap items and provide input on prioritization Ensure alignment between business objectives and technical implementation Participate in release planning and sprint reviews offering technical insights and recommendations Act as a bridge between business stakeholders and technical teams ensuring clarity and quality in solution delivery Ready to embark on the journey Here s what we are looking for Bachelor s degree in computer science information technology or related field Extensive experience 8 years in ServiceNow solution design and implementation ideally across multiple modules Strong understanding of ITIL processes IT service management principles and enterprise IT environments Experience with ServiceNow architecture development best practices and integration technologies REST SOAP Excellent consultative and communication skills with the ability to engage effectively both technical and business stakeholders Robust problem-solving skills and the ability to make informed decisions ServiceNow certifications e g Certified Implementation Specialist Certified Application Developer are highly desirable Familiarity with agile methodologies and collaborative delivery frameworks Intercultural experience and proven ability to work in globally distributed multicultural teams Excellent English language skills both written and spoken An array of benefits for you Hybrid work arrangements to balance in-office collaboration and home flexibility Annual Leave 42 days off apart from Public National Holidays Medical Insurance Self Spouse 2 children An option to opt for Voluntary Parental Insurance Parents Parent -in-laws at a nominal premium covering pre existing disease In House training programs professional and technical training certifications