About Axis Max Life Axis Max Life Insurance Limited formerly known as Max Life Insurance Company Ltd is a joint venture between Max Financial Services Limited MFSL and Axis Bank Limited Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution including agency and third-party distribution partners It has built its operations over two decades through a need-based sales process a customer-centric approach to engagement and service delivery and a well-trained human capital Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute reflecting its commitment to creating a positive and empowering work environment ComeAsYouAre LGBTQIA and PwD candidates of all ages are encouraged to apply Career Opportunities Job Code Executive Customer Engagement Position Executive No of Positions 1 Department Operations Function Operations - Agency Language English Regional Language Key Responsibilities Managing office administration assets and upkeep of the same Agents Contracting Current Business Processing Banking of Initial Renewal Premium Managing Petty cash vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Measure of Success Service to Delight- 3Days Customer Engagement - 70 Surrender Retention - 68 NPS-85 100 Banking with 24 hours Vendor payment TAT should be 10 days Surrender Requests

📌 Executive - Customer Engagement (agency) (West Bengal)
🏢 Axis Max Life Insurance
📍 West Bengal