Position Customer Order Coordination Executive Department Operations Post-Sales Location Nagpur Employment Type Full-Time About the Role We are looking for a proactive and detail-oriented Customer Order Coordination Executive to manage all customer communication and internal coordination after the sales process is completed This role fills the gap between Sales Production and Dispatch by ensuring customers receive timely updates and that internal teams work efficiently to fulfill orders The ideal candidate will maintain strong communication with customers oversee order progress and ensure smooth post-sales operations from production follow-ups to final delivery Key Responsibilities Customer Communication Follow-Ups Act as the primary point of contact for customers after sales confirmation Provide regular updates to customers on Production status Expected completion timelines Dispatch and shipment details Address customer inquiries and concerns promptly and professionally Order Coordination Coordinate with the production team to ensure timely manufacturing of customer orders Track order progress and proactively resolve any delays or issues Ensure that all customer requirements and specifications are accurately communicated to production Dispatch Delivery Management Follow up with logistics dispatch teams to confirm shipment schedules Share tracking details and delivery timelines with customers Ensure all required documentation is prepared for dispatch Internal Collaboration Work closely with sales executives to understand customer expectations Maintain robust coordination with production quality and logistics teams Ensure smooth handover from sales to operations Reporting Documentation Maintain records of all customer interactions and order statuses Prepare and share daily weekly order progress reports with management Update relevant systems or CRM tools accurately Required Skills Qualifications Proven experience in customer service order management coordination or a similar role Excellent communication and interpersonal skills Strong organizational and follow-up abilities Ability to multitask and manage deadlines effectively Basic understanding of production manufacturing workflows preferred Proficiency in MS Office email communication and basic documentation Personal Attributes Customer-first mindset Problem-solving attitude Highly responsible and reliable Efficient proactive and detail-oriented Ability to work independently as well as in a team Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Provident Fund Work Location In person