Customer Relationship Manager Work Schedule 9 30 AM - 6 30 PM Monday to Saturday Location Wakad-Thergaon Pune Experience 0-1 year Role Summary The Customer Relationship Manager CRM will be the bridge between company and its clients ensuring smooth communication timely documentation and resolution of customer concerns This role is central to maintaining transparency trust and long-term relationships in the real estate journey Key Responsibilities Customer Engagement Issue Resolution - Act as the primary point of contact for customers addressing queries and concerns promptly - Maintain professional communication across phone email and in-person interactions - Ensure customer satisfaction by providing clear updates on project progress and commitments Documentation Compliance - Prepare and issue demand letters payment schedules and other customer-facing documents - Coordinate with accounts and legal teams to ensure accuracy and compliance - Maintain organized records of customer communications and documentation Relationship Management - Build solid rapport with clients to foster trust and loyalty - Assist customers through the ensure sales-to-possession cycle - Support post-sales services including handover and feedback collection Operational Support - Collaborate with sales engineering and site teams to align customer updates with project milestones - Provide inputs to management on customer trends and feedback - Contribute to process improvements for better customer experience Skills Qualifications Graduate degree any discipline Strong communication skills in English Hindi and Marathi Detail-oriented with excellent documentation and organizational skills Basic knowledge of MS Office and CRM software Professional demeanor with empathy and patience in handling customer concerns Male or Female candidates welcome Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Work Location In person