We are seeking a proactive and student-focused Customer Relation Executive to manage student queries ensure high satisfaction and support smooth operations The ideal candidate will act as the primary point of contact for students and parents ensuring an excellent service experience throughout their journey Key Responsibilities1 Student Query Handling Address inquiries related to courses classes schedules faculty and fees Respond through phone calls emails WhatsApp and in-person interactions Provide accurate and timely information to students and parents Admission Onboarding Support Guide students through the admission process and required documentation Ensure smooth onboarding by explaining class schedules systems and login procedures Follow up on pending documents payments or verification Relationship Management Retention Build and maintain positive relationships with students and parents Conduct regular follow-ups to monitor satisfaction and resolve issues early Improve student retention by providing excellent customer service Complaint Handling Resolution Listen to student concerns and resolve complaints professionally Coordinate with internal teams academics operations finance for quick solutions Ensure closure of issues with a positive student experience Student Data Reporting Maintain updated records in CRM ERP systems Track student progress attendance feedback and service history Prepare daily weekly and monthly performance reports Coordination With Internal Teams Liaise with faculty and academic teams for scheduling academic queries or class adjustments Work with finance teams regarding fee queries receipts or discrepancies Support operations during events orientations exams or placement activities Feedback Collection Service Improvement Collect feedback on teaching quality service experience and support systems Identify recurring issues and escalate to management for improvements Suggest initiatives to improve student satisfaction Required Skills Excellent communication and interpersonal skills Strong listening empathy and patience Problem-solving attitude and conflict resolution skills Basic computer proficiency MS Office CRM tools Ability to multitask and handle pressure Positive attitude and student-centric approach Qualifications Diploma Any Degree PG Experience in customer service student support or admin roles is an advantage Contact Person - (phone hidden) Job Types Full time Permanent Fresher Pay 8 000 00 - 20 000 00 per month Work Location In person