Position Summary The Front Office Executive is responsible for delivering exceptional guest service at the reception desk This role handles guest check-in check-out manages reservations responds to guest inquiries coordinates with internal departments and ensures a smooth and welcoming experience for all guests Key ResponsibilitiesGuest Check-in Check-out Greet guests warmly and complete the check-in check-out procedures efficiently Verify guest details room preferences payment methods and registration cards Issue room keys and provide orientation regarding hotel services and facilities Ensure accurate and timely processing of guest bills payments and folios Guest Service Communication Provide information on hotel amenities dining local attractions and transportation Handle guest requests questions and concerns with courtesy and professionalism Coordinate with Housekeeping Engineering and F B to ensure guest needs are fulfilled Manage special guests VIPs early arrivals and late departures as per standards Front Desk Operations Manage reservations room allocation and room readiness status Monitor guest profiles preferences and loyalty membership details Maintain an organized clean and guest-ready front desk area Handle telephone calls emails and messages using proper etiquette Financial Responsibilities Balance cash float at the beginning and end of each shift Process payments deposits refunds and billing queries accurately Follow credit policies and maintain compliance with financial SOPs Reporting Coordination Document guest incidents feedback and operational updates Report maintenance issues and safety concerns promptly Support night audit operations when required Ensure adherence to hotel SOPs grooming standards and safety guidelines Qualifications Requirements Diploma or degree in hospitality or related field preferred 1-2 years of front office or guest service experience in hotels Strong communication and interpersonal skills Proficiency in PMS software Opera IDS or similar is an added advantage Good grooming courteous behavior and a guest-centric mindset Ability to work shifts weekends and holidays Job Type Permanent Pay 20 000 00 - 30 000 00 per month Advantages Food provided Health insurance Provident Fund Ability to commute relocate Goa Goa Reliably commute or planning to relocate before starting work Required Application Question s What is your current salary What is your expected salary What is your Notice Period Experience Front Office 5 years Required Work Location In person