Job description Company Description Red Road Healthcare Business Solutions is a team of home healthcare experts and professionals providing clinical back-office support services We act as an extended team that shares your responsibilities commitment and goals to help you grow your bottom line and business Job description We are seeking a dedicated and empathetic AR Patient Calling Medical Billing Specialist to join our healthcare billing team As an AR Patient Calling Specialist you will be crucial in maintaining positive patient relationships and resolving outstanding accounts receivable AR balances Your primary responsibility will be to communicate professionally and compassionately with patients to address billing inquiries clarify billing statements and facilitate payment arrangements Your expertise in medical billing processes insurance claims and patient communication will be essential in ensuring timely and accurate resolution of outstanding balances while upholding our commitment to providing excellent patient care Responsibilities Contact patients via phone calls to address billing inquiries clarify billing statements and provide explanations of charges and insurance payments Respond to patient questions concerns and disputes related to billing and insurance claims with a high level of empathy and professionalism Review and analyze unpaid and partially paid accounts to identify overdue balances Initiate follow-up calls to patients regarding overdue balances outstanding invoices and payment reminders Work collaboratively with patients to establish payment arrangements and assist in setting up payment plans Collaborate with the billing team to verify insurance coverage and confirm the accuracy of insurance claims submitted Assist patients with understanding insurance benefits coverage details and claims processing procedures Maintain accurate and up-to-date records of patient communications payment arrangements and any account updates Ensure compliance with data protection and confidentiality regulations in handling patient information Investigate and resolve billing disputes and discrepancies in a timely and effective manner Escalate complex billing issues to the appropriate internal departments for further resolution Review billing processes and patient interactions to identify opportunities for improvement and ensure adherence to best practices Collaborate with the billing team to implement improvements in AR patient calling procedures Skills Experience High school diploma or equivalent An Associate s or Bachelor s degree in Healthcare Administration or a related field is a plus Proven experience in medical billing accounts receivable management or a similar role with a strong focus on patient communication Excellent verbal communication skills and the ability to convey complex billing information in a transparent and empathetic manner Strong problem-solving skills to address patient inquiries and billing discrepancies effectively Knowledge of medical billing processes insurance claims and insurance verification procedures Familiarity with healthcare billing software and electronic health record EHR systems Ability to handle sensitive and confidential information with discretion and professionalism Qualifications Attention to detail and strong analytical skills Ability to work in a fast-paced environment Excellent communication and interpersonal skills 2 or any Bachelor s degree with minimum 2years of Experience in International BPO Voice Male candidates only Night Shift - No transport provided Knowledge of revenue cycle management processes would be Plus 5 days of working Mon-fri immediate joiners preferred Job Type Full-time Pay 30 000 00 - 42 000 00 per month Benefits Food provided Health insurance Provident Fund Application Question s Willing for Own transport no cabs provided from company Experience 5years 1 year Preferred Location Bommanahalli Bengaluru Karnataka Preferred Shift availability Night Shift Preferred Work Location In person

📌 Patient Calling (Karnataka)
🏢 RED Road Healthcare Business Solutions
📍 Karnataka