The Service Advisor acts as the main point of contact between customers and the service department The role involves receiving vehicles for service understanding customer concerns preparing job cards coordinating with technicians and ensuring timely delivery and customer satisfaction Key Responsibilities Greet customers courteously and understand their service requirements Open job cards in the system and record customer complaints clearly Explain the service process estimated cost and delivery time to customers Coordinate with technicians to ensure proper diagnosis and repair Conduct follow-up calls for service reminders and feedback collection Prepare estimates and get customer approval before proceeding with additional repairs Ensure that all jobs are completed as per company standards and timelines Perform final inspection before vehicle delivery Maintain records of customer interactions job cards and invoices Promote service packages AMC and accessories Handle customer complaints professionally and ensure timely resolution Support CSI Customer Satisfaction Index improvement initiatives Qualifications Skills Diploma ITI Graduate in Automobile or Mechanical Engineering preferred 1-3 years of experience as a Service Advisor in a two-wheeler dealership or workshop Robust communication and interpersonal skills Technical knowledge of two-wheeler vehicles Customer-oriented attitude with problem-solving skills Fresher Also Welcome Interview Location 2 2 VCTV Main Road Sathy Road Erode - 638004 Job Types Full-time Permanent Fresher Pay From 13 000 00 per month Work Location In person

📌 Service Advisor (Tamil Nadu)
🏢 VR Suzuki
📍 Tamil Nadu