The Technical Support Engineer will monitor validate and track incidents raised across TMS Driver App Customer App and Vendor App The role involves reproducing reported issues through the same user steps capturing complete details steps screenshots IDs timestamps performing basic functional Root Cause Analysis RCA and documenting all information accurately in Jira Service Management The engineer will coordinate with Product QA Operations and the Development vendor team to ensure timely updates faster resolution and accurate communication back to stakeholders Job specifications Skill Expertise Work background Strong analytical and problem-solving capability Ability to understand application workflows and reproduce user scenarios Very strong written and verbal communication for documenting Steps to reproduce Expected vs Actual behaviour Functional RCA High attention to detail and structured ticket hygiene Comfortable with Android mobile apps Web-based internal tools Google Sheets Excel Jira Service Management or willingness to learn quickly Ability to coordinate with multiple internal teams Good comprehension and process discipline Experience level 1-2 years of experience in any of the following areas Application Support IT Support L0 L1 Customer Support voice non-voice with strong documentation Operations support in tech mobility logistics SaaS or e-commerce QA Intern Junior Tester BPO BPM Process Associate roles involving ticketing or application usage MIS back-office roles with valuable communication and analysis Prior technical support experience is an advantage but not mandatory as long as the above experience exists Qualification Any graduate Preference for candidates with analytical or technical orientation but not mandatory Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund

📌 Technical Support Engineer (Tamil Nadu)
🏢 Eagle Fleet Services Private Limited (Red Taxi)
📍 Tamil Nadu