Project Role Custom Software Engineer Project Role Description Develop custom software solutions to design code and enhance components across systems or applications Use modern frameworks and agile practices to deliver scalable high-performing solutions tailored to specific business needs Must have skills Servicenow Tools Administration Valuable to have skills NA Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary As Senior ServiceNow DevOps resource provide ongoing technical support and maintenance of production and development systems as well as responsible for developing and implementing applications and workflows on the ServiceNow platform Roles Responsibilities - Develop integrations between ServiceNow and other enterprise systems using REST SOAP and other relevant technologies - Required active participation contribution in team discussions - Contribute to providing solutions to work-related problems - Perform L2 and L3 intermediate and advance level troubleshooting - Maintain and update documentation for systems and software products - Collaborate with cross-functional teams to resolve technical issues - Work closely with IT teams business stakeholders and other ServiceNow professionals to align solutions with organizational goals - Provide post-implementation support troubleshooting and maintenance of the ServiceNow platform - Create and maintain comprehensive documentation for processes configurations and solutions Ensure that best practices and ITIL frameworks are followed - Assist with upgrades patches and new releases to ensure platform stability and enhancement of functionality Professional Technical Skills - 4 years of experience in ServiceNow development or similar engineering roles Proficiency in ServiceNow platform development including scripting JavaScript GlideScript and ServiceNow APIs - Strong experience with ServiceNow modules e g ITSM ITOM VA etc - Experience with ServiceNow s integration technologies REST SOAP JSON - Familiarity with ServiceNow development tools such as Flow Designer Studio IDE and Update Sets - Understanding of ServiceNow architecture data model and best practices - Experience with Service Portal design and development - Experience in developing custom applications - Excellent communication and teamwork skills - ServiceNow Certified Developer CAD Certification Additional Information - ServiceNow Certified Implementation Specialist CIS ITSM ITOM Certification Experience with version upgrades - Administration - This position is based at our Gurugram office - A 15 years full time education is required 15 years full time education