Job Purpose To provide a welcoming and professional experience to patients and visitors manage appointments and registrations efficiently and ensure smooth front desk operations while maintaining high standards of customer service Key Responsibilities 1 Patient Handling Customer Service Greet patients and visitors politely and guide them as required Handle patient registration billing and sample collection forms Provide accurate information about tests reports and services Manage waiting areas and ensure patient comfort 2 Appointments Scheduling Maintain and schedule appointments through the hospital diagnostic software Coordinate with laboratory and radiology teams for timely patient flow 3 Billing Documentation Prepare bills accept payments cash card UPI etc Maintain daily cash register and reconcile transactions Ensure correct documentation such as prescriptions referrals and ID proofs 4 Communication Coordination Respond to calls queries and follow-ups professionally Inform patients about report collection timelines and delivery options Maintain internal communication with departments for seamless operations 5 Compliance Data Confidentiality Ensure confidentiality of patient information and compliance with center policies Follow safety hygiene and administrative protocols Skills Competencies Required Good communication in English Hindi additional local language preferred Robust interpersonal and customer service skills Ability to handle multiple tasks under pressure Basic computer knowledge and experience with healthcare software preferred Positive attitude and professional appearance Qualifications Experience Minimum 12th pass Graduate in any stream 1-3 years of experience in a healthcare diagnostics front desk role preferred Freshers with excellent communication skills may also be considered Job Types Full-time Permanent Pay 12 000 00 - 20 000 00 per month Work Location In person