Company Profile Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world With 94 000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results CGI Fiscal 2024 reported revenue is CA 14 68 billion and CGI shares are listed on the TSX GIB A and the NYSE GIB Learn more at cgi com Job Title SDM - Infrastructure Position SSE LA Experience 6 years Category Software Development Engineering Shift Canda shift EST Main location Bangalore Position ID J1025-1516 Employment Type Full Time Education Qualification Bachelor s degree in Computer Science or related field or higher with minimum 6 years of relevant experience Job Summary Manage end-to-end IT infrastructure service delivery across datacenter servers network cloud and workplace services Own the customer relationship ensuring high satisfaction and trust Conduct regular service reviews governance meetings and performance reporting with the client Translate client business needs into actionable operational and technical requirements Coordinate with internal operations teams to deliver seamless end-to-end infrastructure services Ensure SLAs KPIs and service availability targets are consistently met Ensure compliance with security audit and regulatory requirements as agreed with the client Provide transparent reporting dashboards and insights that demonstrate value delivery Act as the primary customer interface for service performance escalations and governance Lead incident problem and change management activities with cross-functional teams Drive root cause analysis and implement permanent corrective actions Coordinate with OEMs vendors and partners for seamless service operations Oversee capacity planning patching upgrades and lifecycle management Ensure compliance with security audit and regulatory standards Maintain up-to-date documentation CMDB accuracy and operational runbooks Support transition and transformation initiatives for new services Monitor infrastructure health and drive proactive improvements Optimize costs through right-sizing and automation opportunities Lead a distributed technical team ensuring skills performance and shift coverage Conduct governance meetings reporting and performance reviews with stakeholders Continuously improve service maturity through process enhancements and KPI analytics Act as the client s advocate within the organization Life at CGI It is rooted in ownership teamwork respect and belonging Here you ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life That s why we call ourselves CGI Partners rather than employees We benefit from our collective success and actively shape our company s strategy and direction Your work creates value You ll develop cutting-edge solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team one of the largest IT and business consulting services firms in the world Your future duties and responsibilities Required qualifications to be successful in this role Together as owners let s turn meaningful insights into action Life at CGI is rooted in ownership teamwork respect and belonging Here you ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life That s why we call ourselves CGI Partners rather than employees We benefit from our collective success and actively shape our company s strategy and direction Your work creates value You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team one of the largest IT and business consulting services firms in the world