Some careers have more impact than others If you re looking for a career where you can make a real impression join HSBC and discover how valued you ll be HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Manager Operations In this role you will User Administration of Fund Services FS in HSBC Markets Securities Services Operations such as Markit EDM HSBCnet OHTP Tradeflow Icon B-One HSBCNet MIG 21 EMX MIM User administration of Custodian applications platforms Point of contact for process related Metrics Hiring Team System access Etc And perform manual audit recertification for the none GIAM applications Understand the supported applications and ensure timely and accurate processing of User Entitlements within agreed PLAs and maintain MI trackers support UAT queries and respond to internal and external client and take appropriate corrective actions Help build an open environment that encourages ownership of issues prioritization of works effective cross training and knowledge sharing Ensure control measures checkpoints are adhered to Procedural changes new initiatives are fully implemented Maintains HSBC internal control standards including the timely implementation of internal and external audit points together with any issues raised by external regulators Adherence to the SOPs and follow the recommendations of quality checks also deal with the applications of varied nature complexities Monitor the work basket and ensure all the daily allocations are completed within the SLA defined Any other non-daily operational matters and ad-hoc requests that maybe assigned due to Business Requirements Actively identify any system access related risk issues and work on to resolve them with key stakeholders To be successful you will Strong basic PC skills and computer literate E IT Systems support experience highly desirable D Any knowledge or working experience in ICON MIG21 OHTP Tradeflow HSBCNet Metastorm FDP B-One D Experience in user administration tasks is highly desirable D General Investment Administration experience D Solid working knowledge on MS Office especially in MS Excel macros D Ability to own assigned pieces of work and show a sense of proactiveness responsibility and ownership Ability to work unsupervised and under pressure for periods of time individually and as part of a team E Ability to work to tight deadlines E Ability to communicate with both technical and non-technical personnel E Ability to build excellent rapport and working relationship with other departments and jurisdiction thus ensuring smooth operations E Good Excel Tableau skills required for publishing meaningful data related to process KPI KRI Heatmap Trend Analysis of exceptions and STP numbers etc E You ll achieve more at HSBC www hsbc com careers HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc We consider all applications based on merit and suitability to the role Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued By HSBC Electronic Data Processing India Private LTD